Terms of service

Last updated: 14 July 2026

1. Who we are

This website is operated by Be VIP Clothing Ltd, trading as VCTRS ("we", "us", "our"). We are registered in England and Wales under company number 13185904. Our registered office is 97 Park Lea, Bradley, Huddersfield, HD2 1QP.

You can contact us at info@vctrs.co.uk.

2. These terms

These Terms of Service apply to your use of this website and to any order you place through it. By placing an order you agree to these Terms.

Nothing in these Terms affects your statutory rights as a consumer. Where any part of these Terms conflicts with your legal rights, your legal rights take precedence.

3. Who can order

If you are under 18, please make sure you have the permission of a parent or guardian before placing an order, and that they are happy for the payment card being used. We currently sell and deliver to addresses within the United Kingdom only.

4. Products

We take care to describe and photograph our products accurately. Colours may appear slightly differently depending on your screen, and product images are illustrative. Garment measurements are approximate and may vary slightly between items.

All products are subject to availability. Occasionally an item may sell out after you have placed an order. If that happens we will contact you and refund you in full.

5. Prices and payment

Prices are shown in pounds sterling and include VAT at the applicable rate. Delivery charges are shown separately at checkout and are added to your order total.

We try to ensure all prices are correct. If we discover an error in the price of an item you have ordered, we will contact you and give you the choice of continuing at the correct price or cancelling your order for a full refund. We will not process the order until you tell us what you would like to do.

Payment is taken at the time you place your order.

6. How a contract is formed

When you place an order you will receive an email acknowledging it. This is an acknowledgement, not an acceptance. A contract between us is formed only when we dispatch your order and send you a dispatch confirmation.

We may decline an order — for example, if a product is unavailable, if we identify a pricing error, or if we are unable to authorise your payment. If we decline your order we will refund you in full.

7. Delivery

Delivery costs, dispatch times and courier details are set out in our Shipping Policy, which forms part of these Terms.

Risk in the goods passes to you when they are delivered to the address you gave us.

8. Returns, cancellation and refunds

Your right to cancel, our returns process and how refunds are issued are set out in our Refund Policy, which forms part of these Terms.

In summary: under the Consumer Contracts Regulations 2013 you may cancel your order within 14 days of receiving it, for any reason. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described; if they are not, you have the right to a repair, replacement or refund.

9. Discount codes and promotions

Discount codes are subject to any conditions stated when they are issued. Unless stated otherwise, codes cannot be combined, have no cash value, and may be withdrawn at any time. Withdrawal of a code does not affect an order already placed.

10. Your account

If you create an account, you are responsible for keeping your password confidential and for any activity that takes place under your account. Tell us promptly if you believe your account has been used without your permission.

We may suspend or close an account where we reasonably believe it is being used fraudulently or in breach of these Terms.

11. Acceptable use

You may use this website for lawful purposes only. You must not misuse it by knowingly introducing malicious code, attempting to gain unauthorised access to it, or using it in any way that damages or impairs it.

12. Intellectual property

All content on this website — including product photography, designs, graphics, logos, and written copy — is owned by or licensed to Be VIP Clothing Ltd and is protected by copyright and trade mark law. You may not reproduce, distribute or commercially exploit any of it without our written permission.

13. Reviews and content you submit

If you submit a review, comment or image to us, you grant us a non-exclusive, royalty-free licence to use, reproduce and display it in connection with our business, including on our website and social media. You confirm that the content is your own and does not infringe anyone else's rights.

We may remove content that is unlawful, offensive, or misleading.

14. Our liability to you

We are responsible to you for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability to you in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any breach of your legal rights in relation to the goods, including the right to receive goods that are of satisfactory quality, fit for purpose, as described, and supplied with reasonable skill and care.

We supply our products for domestic and private use. If you use them for any commercial or business purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. Events outside our control

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, such as extreme weather, courier failure, industrial action, or supply chain disruption. If such an event occurs we will contact you and either extend the delivery timeframe or, if you prefer, cancel your order and refund you in full.

16. Website availability

We do not guarantee that this website will always be available or uninterrupted. We may suspend, withdraw or restrict access to all or part of it for business or operational reasons, and will give you reasonable notice where we can.

17. Privacy

We handle your personal data in accordance with our Privacy Policy, which explains what we collect, why, and what your rights are under UK GDPR.

18. Third-party links

Where our website links to third-party sites or resources, those links are provided for information only. We have no control over their content and accept no responsibility for them.

19. Complaints and disputes

If something has gone wrong, please email us at info@vctrs.co.uk and we will do our best to resolve it. Most issues can be sorted out quickly and directly.

If we cannot resolve a complaint between us, you may be entitled to refer the dispute to an alternative dispute resolution provider. You can also bring court proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the country where you live.

20. Changes to these terms

We may update these Terms from time to time by posting a revised version on this page. Any changes apply only to orders placed after the revised Terms are posted, and do not affect an order you have already placed. The Terms that apply to your order are those in force at the time you placed it.

21. General

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions continue in force.

If we do not insist that you perform any of your obligations under these Terms, or delay in enforcing our rights against you, that does not mean we have waived those rights.

This contract is between you and us. No other person has any rights to enforce any of its terms.

These Terms are governed by the law of England and Wales.

22. Contact

Be VIP Clothing Ltd, trading as VCTRS
Registered in England and Wales, company number 13185904
VAT number: GB 504 135 827
Registered office: 97 Park Lea, Bradley, Huddersfield, HD2 1QP
Email: info@vctrs.co.uk

Returns address: VCTRS, 46 King Street, Huddersfield, HD1 2QT